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Frequently Asked Questions

Please read this before you begin.
So what, exactly, am I buying?
When will I receive my certificate?
How does it work?
My voucher expired... Can I still use it?
Uh Oh, the restaurant my voucher is for has closed. What can I do?
Does my voucher have to be printed?
What is your refund policy?
My favorite deal is out of stock! When will it be back?
What will this charge look like on my credit card statement?
The certificates say "Not Valid on Holidays". What does that mean?



Please read this before you begin.

Fox 5 Be Our Guest features the best values in all of San Diego. We have the best restaurants, with the best offers. There is a reason for that. We balance the needs of the restaurant with the needs of the customer. Please read the Rules of Use thoroughly, and this FAQ, as it's important you know what the policies are before you use the program. Following these rules will allow us to continue to offer our subscribers fantastic value and great dining experiences.

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So what, exactly, am I buying?

You are buying a certificate with two values. The "paid" value (what you paid for it"), and the "promotional" value (value above and beyond the paid value.) The paid value is issued by the merchant, and never expires. The promotional value expires 90 days after purchase date. So, in order to get your maximum savings, you must use the certificate within 90 days of purchase. Be Our Guest bears no responsibility beyond the initial 90 day promotional period.

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When will I receive my certificate?

Right now! Your certificate is available to print immediately upon ordering. No waiting for snail mail to deliver it. Go to your account, click view/print, print it, and you're ready to go.

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How does it work?

Each business that we work with has agreed to offer customers a reduced price gift certificate to discover their business. Each certificate comes with specific Rules of Use, which you should read carefully prior to making a purchase decision. Once you make the purchase, you have 90 days from purchase date to use the certificate for its Promotional Value. If you sign up to be an email subscriber, you will receive additional savings in the form of Promo Codes. lf you want to use a promo code, be sure to enter it at the Checkout stage prior to finalizing your purchase.

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My voucher expired... Can I still use it?

Yes! The Promotional Value ($20, $30, etc.) of your voucher has an expiration of 90 days, meaning that to receive maximum savings, you need to redeem your certificate prior to the expiration date. Don't worry, though, if you can't come in prior to the expiration date, the Paid Value (what you actually paid for the voucher) doesn't expire! Please refer to the Rules of Use printed on each certificate for specific information on this topic.

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Uh Oh, the restaurant my voucher is for has closed. What can I do?

If the promotional value of your certificate has not expired, we can give you a store credit for the amount you paid for the certificate. After the promotional value has expired, we are not responsible for closed establishments.

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Does my voucher have to be printed?

Technically, yes. Our contracts with the merchants currently state that only the printed form of the voucher can be accepted but with today's smartphones being an entire computer in our pockets, many of our merchants will accept them straight from your phone! It's up to them though, and the safest bet will always be to print your voucher before visiting.

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What is your refund policy?

Customers can return any unredeemed voucher for a refund of the amount paid within the first three days after purchase. After that, ALL SALES ARE FINAL. Vouchers may always be redeemed at the establishment for at least the amount the customer paid for it—even after the promotional value has expired. Honeycomb and Fox5 are not responsible for closed establishments.

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My favorite deal is out of stock! When will it be back?

All of our merchants sign up for our website with a limited number of vouchers that they can sell. It's completely up to them if they want to sell more after they've sold them all and that can take some time for them to decide. Don't worry though! We get new deals in all the time so your next favorite place might be coming soon!

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What will this charge look like on my credit card statement?

This charge will appear as HONEYCOMB or FOX5BEOURGUEST on your credit card statement.

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The certificates say "Not Valid on Holidays". What does that mean?

The use of these certificates is restricted on the following holidays; New Year's Eve/Day, Valentine's Day, St. Patrick's Day, Easter, Mother's Day, Father's Day, Thanksgiving, and Christmas Eve/Day. In addition, there may be some restaurant specific holidays that also apply (for example, the use of certificates is restricted for Mexican restaurants on Cinco de Mayo.)

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